Quality
 
For Primo, quality control is a natural part of the working day. Our perception of product and service quality is constantly evolving to stay ahead of the market's demands. It's a task we take with pleasure, because it's the only way we can be a worthy supplier and joint-venture partner for our customers.
 
Primo has been certified to quality control standard ISO 9001 since 1993. This certifies that Primo's quality management system lives up to best-practice standards, with an emphasis on continuous improvement and customer satisfaction. It applies to all processes that influence quality:

• Quality management system
• Management responsibility
• Resource management
• Product realisation
• Targeting, analysis & improvement

We apply goal-oriented quality controls to:

• Raw material purchases
• Production & planning
• Product & process development
• Finished product control & fault-finding
• Administration & order processing
• Logistics & delivery
• Consulting & service
• Training & staff development

Bureau Veritas Certification is an independent entity that monitors Primo's quality management system every half-year by examining quality documentation and conducting actual tests of business processes. This helps ensure that Primo continues to live up to all the demands implied by our certification to ISO 9001.